SHIPPING POLICY

At EKAKI, we are committed to delivering your handcrafted lamps in perfect condition and as quickly as possible. Our shipping policy outlines the terms under which your order will be processed, shipped, and delivered.

Order Processing
Once your order is placed, it will be processed within 2 business days. Please note that this processing time may vary during peak seasons or due to the availability of materials, as many of our products are handcrafted upon order.

Shipping Methods and Charges
We offer various shipping options to meet your needs. Shipping charges are calculated based on the weight, dimensions, and destination of your order and will be displayed at checkout. We work with reliable shipping partners to ensure your order arrives safely.

Delivery Timeframes
Delivery times vary depending on your location and the shipping method selected. Typically, deliveries within India take between 4 to 5 business days, while international deliveries may take 20 to 30 business days. Please be aware that these timeframes are estimates and not guaranteed.

Payments
We accept a range of secure payment methods, including credit/debit cards, net banking, UPI, and digital wallets. Payment must be made in INR, and your order will not be processed until full payment is received. All transactions are encrypted for your security.

International Shipping
We are proud to offer international shipping to selected countries. Please be aware that customs duties, taxes, and additional fees may apply depending on your country's regulations. These charges are the responsibility of the customer and will not be included in the purchase price or shipping charges.

Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery online. If you have any questions or concerns about your order, please contact our customer service team.